Frequently Asked Questions

How long does order processing take?

Orders are typically processed within 1–3 business days after payment is confirmed.

How long does shipping take?

Estimated delivery time is generally 10–20 business days, depending on your location and shipping carrier.

How can I track my Aurelle Cove order?

Once your order has been shipped, you'll receive a confirmation email with tracking information so you can follow your jewellery's journey to you.

Can I cancel my order?

Orders may be canceled before they are processed for shipment. Once an order has been shipped, cancellation is no longer possible.

What is your return policy?

We accept returns for eligible items within 30 days of delivery. Items must be unused, in their original condition, and include original packaging.

What if my jewellery arrives damaged or incorrect?

Please contact us within 7 days of receiving your order and include your order number along with photos of the issue. We'll work to resolve it as quickly as possible.

Which payment methods do you accept?

We accept major credit and debit cards, including Visa, Mastercard, American Express, Discover, and other payment methods available at checkout.

Is my payment information secure?

Yes. All transactions are encrypted using industry-standard security technology. Your payment information is processed securely and is never stored on our servers.

Do you ship internationally?

We currently ship to selected countries and regions. Shipping availability will be displayed during checkout.

How can I contact Aurelle Cove customer support?

You can reach us through our Contact Us page or by emailing our customer support team. We typically respond within 24–48 business hours.

How do I choose the right jewellery for my style?

At Aurelle Cove, we offer jewellery to complement different styles and occasions. Explore our collection to discover pieces that suit your personal taste, whether you're dressing up for a special event or adding an elegant touch to your everyday look.

Is Aurelle Cove jewellery suitable for gifting?

Absolutely! Our jewellery can make a thoughtful gift for birthdays, anniversaries, holidays, and other special occasions. Choose a piece that reflects the recipient's unique style and makes the moment memorable.

Thank you for choosing Aurelle Cove. We're delighted to be part of your style and special moments!